Library Offers Chat Reference Service

October 21, 2009

The Knight Libraries’ has an easy and modern way to connect you with librarians. The Ask a Librarian web page at http://libweb.uoregon.edu/general/gethelp.html now uses chat software that allows users to simply begin asking questions without downloading or installing any chat software.

All you need to do is begin typing in the chat box on the Ask a Librarian page and hit enter to send a private message directly to a reference librarian at the service desk in Knight Library. The service is available during hours that the reference desk is staffed.

The Science Library also has a reference chat tool, available at http://libweb.uoregon.edu/scilib/contact.html that is available to anyone for science-specific questions.

Chats are also available with AIM, MSN and Yahoo instant messaging to uoreference. In addition, the UO Libraries reference desk is available by email, phone, or in-person. Check out the Ask a Librarian web page at http://libweb.uoregon.edu/general/gethelp.html.

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