• Borrowing

• Services
• Your Library Account
• Borrowing Policy for UO Materials
• Delivery of Library Materials
• Borrowing from Other Libraries
• Oregon Card Program
• Distance Education Students

Resolving Problems with Delivery of Electronic Documents

Various problems have been reported by patrons attempting to retrieve their electronic documents. For the most part, these problems are caused by the way certain versions of Internet Explorer interact with the Acrobat Reader plug-in. Symptoms include an error message claiming that the PDF document is corrupt or that it does not begin with %PDF, or a blank document. You can typically work around these problem by using Acrobat reader in stand-alone mode, so that PDF files are opened in a separate window. In fact, it's a good idea to try this regardless of your operating system or browser. To find instructions for configuring your browser to use Acrobat Reader as a helper application on go to this page: Adobe Reader Support and search the Adobe Reader tutorials and troubleshooting information using the term "helper application".

NOTE: In the latest versions of Acrobat Reader for Windows, the web integration checkbox is under Edit->Preferences->Options, rather than File->Preferences->General.

Other things to try

• Make sure you have sufficient space on your hard drive. Many of these documents are quite large; usually they are under 5MB, but they can be up to 25MB.
• You may want to try retrieving your document on campus, especially if your home connection is slow and/or prone to disconnects. The library has several public workstations from which you can view your document.

When all else fails...

You can contact the library ILL Department via email or telephone: (541) 346-3055. Please tell us any error messages you received, your operating system, browser version, and version of Acrobat Reader.